Help & Support
Search Articles
Search Articles
1 error prohibited this ticket from being saved
There were problems with the following fields:
Email
Subject
Description
Enquiry Type
...
1. Order Not Received
2. General Inquiry
3. Continuous Length Query
4. Different Product Sent
5. Wrong Colour sent
6. Wrong Length Sent
7. Missing Items
8. Customer Feedback
9. Item Damaged or Defective
10. Item Not as Described - Information
10a. Item Not as Described - Image
11. Sample Request
12. Sales Enquiry
13. Invoice Request
14. Remorse Return
15. Delivered Late by Carrier
16. Cancellation/Amendment Request
17. Stock check request
18. Bespoke cutting request
19. Extra Item Sent
20. Customer Charged Extra by Carrier
21. Refund For Late Delivery on Next Day Service
22. Customer Return - (Not as expected)
23. Product Information Query
24. Item not as described - Supplier QC
25. UGC
26. Website Technical Issue
27. Customer Information Discrepancy
28. Shipping/Dispatched Time Query
29. Customer returned - Not Refunded Yet
Order ID (Enter N/A if a general enquiry)
Product Name of Enquiry (Enter N/A is applicable)
...
N/A
BASE
25MTBND
5MTBND
ACYRN
ANRSHBL
ANST
APFLC
BATIK
BBIND
BISTR
BLKCRT
BRAID
BROAN
BSLN
BTRCK
CBRL
CFBRC
CHFFN
CHGL
CHPR
CLCO
CLRHSS
CNBRC
CNVS
CNVSTBG
CPRNT
CRD
CROY
CRPCRD
CRTP
CSTNCRT
CTNBRO
CTNTBG
CTNVEL
CTTN
CVEL
DCGSTN
DEN
DRLL
DRSNT
ELA
ELABH
ELACRD
ELAHT
ELARND
ELATHK
EMBHP
EMBTS
FELT
FLGCRD
FLJER
FRST
FSBK
FSINT
FXSD
GNGM
GNGMBND
GOTS
GRMPN
GTC3T - Gutermann Cotton 30 Thread 300m
GTEST - Gutermann Extra Strong Thread 100m
GTMFT - Gutermann Maraflex Thread 150m
GTNCT - Gutermann Natural Cotton Thread 100m
GTQT - Gutermann Quilting Thread 200m
GTSAT - Gutermann Sew-All Thread 100m
GTTS - Gutermann Top Stitch Thread 30m
HKLP
HSNJBG
HSNRBN
HSNRUN
HSNTBG
HSNTGB
HSNWBG
HSSCRD
HSSN
JNS
LAWN
LBFB
LIC
LINLK
LINO
LMEBND
LNVSC
LRXCRD
LRXSD
Lycra
MCRVLVT
MDTP
MSLN
NSTRSQ
OGZA
ORKTD
OSNA
PANEL
PCTBND
PCTN
PDRL
PIPCRD
PKNSCSR
PLIN
PLKA
PLKBND
PLSHFR
PLW
PLYS
POLCRT
Pom
PPRNT
PRE
PSPRNT
PVC
PVIS
RIC
RNBFUR
RSHBL
RSTP
SCSR
SDCHLLE
SEQ
SHRWL
SMPLCTY
SQFR
SSTN
STNBND
STNRB
STRAP
STRSQ
SUECRD
SVEL
SWBK
SWINT
SWNGKT
TOYSTF
TTNFLJRSY
VELPRN
VSJER
VSJERPRNT
VYNFR
WAD
WLIN
WLMRS
WMR
WMRVEL
WPPU
WWBB
WXCRD
WYNC
YART
Carrier
...
Royal Mail
DX Freight
Parcelforce
Crowfoots
Evri
Tracking ID(Enter N/A if general enquiry)
Search our knowledge base
or Browse articles